Do you need assistance? Do you have any questions for us?
Take a look at our frequently asked questions section. If you can’t find the answer that you were looking for, you can send us an email at: info@kiroot.es, and we will answer as soon as possible.
About Us
What is Kiroot?
Kiroot is a food supplement brand that uses natural sources and high-quality raw materials, with formulas based on scientific evidence. We ensure the highest purity in our manufacturing process.
Where can I buy Kiroot’s products?
We currently have an official distributor, Nutribiotica S.L. You can find and purchase all Kiroot products on their website. We ship our products to Spain and Portugal, with the exception of the Canary Islands, Madeira and Azores. If you live there and want to find our products there, please send us an email at info@kiroot.es
How can I submit a commercial proposal to Kiroot?
To submit a commercial proposal to Kiroot, please send us an email at info@kiroot.es. We will review it and get back to you as soon as possible.
Products
What products does Kiroot offer?
Kiroot offers a range of 5 food supplements designed to provide essential vitamins, minerals and bioactive components to support and ensure the optimal functioning of your body.
Among our products, you will find: Mag-root Basic, Lactoferrin, Vitamin D3 and Vitamins D3 + K2.
How can I learn the benefits of food supplements?
You can find detailed information about each product on our website, and you can download an informational dossier from our online store.
How can I choose the right food supplement for myself?
Each individual has unique health needs, which is why our supplements are not designed to treat any specific condition. Instead, their purpose is to support overall health maintenance. In the case of a disorder or medical condition, we recommend consulting a health care professional before starting any food supplement.
What are the symptoms of magnesium deficiency?
Total body magnesium deficiency can lead to various symptoms or signs that will alert us of a lack of this mineral. The most frequent symptoms are fatigue, lack of energy, resistance to vitamin D, muscular issues (contractions, tension…), irritability, nervousness, gastric discomfort, headaches, sadness and even mood disorders, and a tendency to hyperventilate.
What is the difference between Mag-root Basic and KocoMag?
Mag-root Basic is a supplement that contains two organic forms of magnesium: magnesium citrate and magnesium bisglycinate. Its formula is designed to provide additional magnesium in cases of overall deficiency or when there is an increased demand due to stress. Both forms are easily absorbed and do not cause gastrointestinal issues. It can also be helpful in cases of constipation. These forms of magnesium are suitable for bone, cardiovascular and metabolic health, as well as for supporting muscle function.
What is Lactoferrin?
Lactoferrin is a protein that can be found in human and other mammal’s milk. It’s also produced in smaller amounts in some of our tissue. One of lactoferrin’s key benefits is its antimicrobial properties, which help fight bacterial, viral, and fungal infections. It also has immunomodulatory properties and helps regulate iron metabolism.
Which is the ideal amount of vitamins or minerals I should take?
It’s recommended to evaluate the needs of each person before starting to take any supplement. Do not exceed the recommended daily dose written on the label and follow all of the instructions.
We recommend consulting with your health care professional for an assessment, as they are familiar with your health history and can prescribe the correct dosage.
Can I take food supplements every day?
We recommend consulting with your health care professional for an assessment, as they are familiar with your health history and can prescribe the correct dosage.
Can children take food supplements?
Children and adults have different nutritional needs. For optimal nutrition during childhood, it’s important to consult a trusted health care professional who can provide all the necessary information.
How do I store the supplements?
Once opened, food supplements must be stored in dry and cool places. They can be stored at room temperature and it isn’t necessary to refrigerate them. They must be stored away from direct sunlight.
Shipment and orders
How can I place an order?
Select the product that you need and add it to your cart. The added products will remain in the cart at all moments. You can keep buying or finish your order once you have everything that you need. You can add or delete a product as many times as you need.
To finish, make sure that your order is correct, proceed to payment, and you are done! We will send you an email once your order has been shipped.
Can my shipping address be different from my billing address?
Yes. Once you proceed to payment, you can specify your shipping address and your billing address. By default, the system will use the shipping address that you have saved before. Add a new address by clicking on “+Add address” and fill out the sections that you wish to modify.
How can I know when my order will be shipped?
Once your order has been processed and shipped, you will receive a notification email. We will process your order as soon as possible so that you receive it within the designated period.
When will I receive my order?
Unless any unforeseen or extraordinary circumstances occur, you will receive your order in the period designated on our website. The delivery time is between 24 to 72 hours after the order is received and shipped from our warehouse. For deliveries to island destinations in the Balearic Islands, the delivery time is extended to 96 business hours.
The product that I need appears on the website but it’s out of stock
Kiroot works to ensure that all its products are available on its website, so if any product is out of stock, it will be clearly indicated.
You can create an alert by clicking on the option “Notify Me” and we will send you an email as soon as the product that you need is available again.
How can I cancel my order?
We’re sorry to hear that you need to cancel your order. If you have any issue or if there’s anything that we can do to assist you so that you don’t have to cancel it, please send our Customer Service an email.
Please refer to our terms and conditions for information on how to process your refund.
What can I do if I receive a faulty or incorrect product?
Kiroot sells products in perfect condition. However, if you receive a faulty product, you can contact our online store’s Customer Service by emailing us at info@nutribiotica.es or by filling out the form on our contact page.
In the case of mistakenly receiving a product that you have not ordered, or if any product is missing from your order, you can contact our Customer Service by emailing us at info@nutribiotica.es or calling the number +34 986 274 830.
How can I use a discount coupon?
Adding a discount coupon to your purchase is easy if you follow these simple steps:
- Enter the online store and add all the products that you want to the shopping cart.
- Access the shopping cart by clicking on the icon located at the top right of the website, on the blue bar.
- In the right sidebar, you’ll see the option Do you have a discount coupon? Redeem it!, Click on it, enter your code, and the coupon will be applied.